At NA & Peptides, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website.

1. Information We Collect

We may collect information that you provide when you create an account, place an order, contact us, or use our website.

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Account information
  • Order information
  • Information provided when contacting us
  • Website and technical information

2. How We Use Your Information

We may use your information to process and fulfil orders, provide customer support, communicate with you, manage your account, process payments, improve our website and services, maintain website security, prevent fraud, and comply with applicable legal obligations.

3. Age Verification and Research Use Confirmation

NA & Peptides operates as a research-focused website. Customers may be required to confirm their age and acknowledge that products are intended strictly for research and laboratory purposes before accessing or purchasing products.

Where applicable, records of these confirmations may be retained for legitimate business, security, record-keeping, and compliance purposes.

4. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve website performance, understand how visitors use our website, and support security.

Where required by applicable law, we will obtain appropriate consent before placing or using non-essential cookies.

5. Payment Information

Payments may be processed through authorised third-party payment providers. NA & Peptides does not normally store complete payment card information on its own systems.

Payment providers process payment information according to their own terms and privacy policies.

6. Sharing Personal Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our website and provide our services. These may include payment processors, hosting providers, delivery providers, website service providers, analytics providers, and professional advisers.

We may also disclose information where required by law, legal proceedings, court orders, or where necessary to protect our rights, customers, website, or business.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, dispute resolution, fraud prevention, and legal or regulatory requirements.

9. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or objection to certain processing activities.

You may also have the right to request a copy of certain personal information in a portable format and withdraw consent where processing is based on consent.

10. Marketing Communications

Where we send marketing communications based on your consent, you may unsubscribe at any time by following the unsubscribe instructions provided in the communication.

11. Third-Party Services and Websites

Our website may contain links to third-party websites or services. NA & Peptides is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

13. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where applicable, appropriate safeguards will be used for international transfers in accordance with relevant data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

Any updated version will be published on this page together with the relevant updated date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact NA & Peptides using the contact details provided on our website.