At NA & Peptides, we aim to provide high-quality research products and a straightforward customer experience. Please read this Refund and Returns Policy carefully before placing an order.

1. Returns and Refunds

Due to the nature of the research materials we supply, returns and refunds are restricted. We do not accept returns of products that have been opened, unsealed, used, tampered with, reconstituted or otherwise altered after delivery where applicable law permits us to refuse the return.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue and arrange an appropriate resolution.

Where an item is confirmed to be damaged, defective or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights.

3. Faulty or Misdescribed Products

If a product is faulty, damaged, or does not correspond with its description, please contact us promptly.

Where a product is confirmed to be faulty or not as described, we will provide the remedy required under applicable UK consumer law.

We will not use this policy to exclude or restrict rights that cannot legally be excluded.

4. Change of Mind and Online Orders

Due to the nature of the research materials we supply, we do not accept change-of-mind returns for products that have been opened, unsealed, used, tampered with, reconstituted or otherwise altered after delivery where applicable law permits us to refuse the return.

5. Research Products

Products supplied by NA & Peptides are intended strictly for legitimate research and laboratory purposes only.

Customers must not purchase or use our products for human consumption, veterinary use, diagnosis, treatment, cure, or prevention of any disease or medical condition.

Research-use requirements do not remove or restrict any consumer rights that apply under UK law.

6. Return Conditions

Where a return is permitted by law, the product must be unopened, sealed, unused and returned in its original packaging and condition.

Products that have been opened, unsealed, used, tampered with, reconstituted, contaminated or otherwise altered cannot be returned where applicable law permits us to refuse the return.

Where a product has been damaged or altered after delivery through customer misuse, this may affect the available remedies where permitted by law.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact NA & Peptides using the contact details provided on our website.

Please include your order number, the product concerned, and a brief description of the reason for your request.

Where appropriate, we may request photographs or other information to help us assess the issue.

8. Refund Processing

Where a refund is approved, the refund will normally be made using the original payment method unless otherwise agreed or required by law.

Where UK consumer law requires a refund within a specific timeframe, we will process the refund within the applicable timeframe.

9. Delivery Charges

Where applicable law requires the refund of standard delivery charges, these will be included in the refund.

Additional charges paid for an upgraded delivery service may not be refundable where the law permits this.

10. Non-Returnable Situations

Certain products or circumstances may be excluded from cancellation or return rights where an applicable legal exception applies.

We will assess each request individually and will not exclude a statutory right where the law requires that right to be provided.

11. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before dispatch. Once an order has been dispatched, the applicable return and cancellation rules will apply.

12. Our Legal Responsibilities

NA & Peptides does not exclude or restrict liability or consumer rights that cannot legally be excluded or restricted.

Products supplied to consumers must comply with applicable statutory requirements, including requirements relating to description, quality, and fitness for purpose where those requirements apply.

13. Contact Us

If you have a question about a return, refund, replacement, or cancellation, please contact NA & Peptides through the contact details provided on our website.

14. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes to our business, services, or applicable legal requirements.

The latest version will always be published on this page.